1. Return Eligibility
We accept returns for eligible products within 30 days of delivery. To qualify, items must be unused, unopened, and returned in their original packaging so our team can verify that they are in resalable condition.
2. Non-Returnable Items
Opened supplements and other consumable products are not eligible for return unless they arrive damaged or you receive the wrong item. Any product that has been opened, used, or returned without its original packaging may be declined.
3. Return Window
Return requests must be submitted within 30 days of delivery. If more than 30 days have passed, we may not be able to approve the return, so we recommend reaching out as soon as possible.
4. How to Start a Return
Please contact our support team before sending anything back. Share your order number and the reason for the return, and we will confirm eligibility and the next steps. Returns sent without contacting support first may be delayed or refused.
5. Refund Process
Once your return arrives, our team will inspect the item. Approved refunds are issued to the original payment method within 5 to 10 business days after inspection. Your bank or card provider may take additional time to post the refund to your account.
6. Exchanges
If you need a replacement for an eligible item, please contact support first so we can guide you to the fastest option. Exchanges are typically handled for approved eligible products and depend on current inventory availability.
8. Shipping Costs
For approved returns that are not due to damage, defect, or an incorrect shipment, customers are responsible for return shipping costs. If the return is the result of our error, we will help make it right and provide guidance on the return shipment.
9. Order Cancellations
If you need to cancel an order, please contact us as quickly as possible. If the order has not yet been processed or shipped, we may be able to cancel it. Once an order has shipped, it will need to follow the standard return process if eligible.
contact@wellora.com
Phone
+1 (415) 762-9084
