Return & Refund Policy

Return & Refund Policy

Last Updated: June 2026

Last Updated: June 2026

At Wellora, we want you to feel confident in every order. If something is not right, our team is here to help. This page explains who can return an item, how to start the process, and when you can expect your refund.

At Wellora, we want you to feel confident in every order. If something is not right, our team is here to help. This page explains who can return an item, how to start the process, and when you can expect your refund.

1. Return Eligibility

We accept returns for eligible products within 30 days of delivery. To qualify, items must be unused, unopened, and returned in their original packaging so our team can verify that they are in resalable condition.

2. Non-Returnable Items

Opened supplements and other consumable products are not eligible for return unless they arrive damaged or you receive the wrong item. Any product that has been opened, used, or returned without its original packaging may be declined.

3. Return Window

Return requests must be submitted within 30 days of delivery. If more than 30 days have passed, we may not be able to approve the return, so we recommend reaching out as soon as possible.

4. How to Start a Return

Please contact our support team before sending anything back. Share your order number and the reason for the return, and we will confirm eligibility and the next steps. Returns sent without contacting support first may be delayed or refused.

5. Refund Process

Once your return arrives, our team will inspect the item. Approved refunds are issued to the original payment method within 5 to 10 business days after inspection. Your bank or card provider may take additional time to post the refund to your account.

6. Exchanges

If you need a replacement for an eligible item, please contact support first so we can guide you to the fastest option. Exchanges are typically handled for approved eligible products and depend on current inventory availability.

7. Damaged or Incorrect Items

7. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us promptly with your order number and photos of the product and packaging when possible. We will review the issue and work with you on a replacement, exchange, or refund.

If your order arrives damaged or you receive the wrong item, please contact us promptly with your order number and photos of the product and packaging when possible. We will review the issue and work with you on a replacement, exchange, or refund.

8. Shipping Costs

For approved returns that are not due to damage, defect, or an incorrect shipment, customers are responsible for return shipping costs. If the return is the result of our error, we will help make it right and provide guidance on the return shipment.

9. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible. If the order has not yet been processed or shipped, we may be able to cancel it. Once an order has shipped, it will need to follow the standard return process if eligible.

Contact Us

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact our team.

If you have any questions about this Privacy Policy or how your information is handled, please contact our team.

Email

contact@wellora.com

Phone

+1 (415) 762-9084

Wellora

Wellness, Refined for Everyday Life.

About Wellora

Premium science-backed wellness products designed to support energy, longevity, beauty, and daily vitality.

©226 Wellora Inc.

Wellora

Wellness, Refined for Everyday Life.

About Wellora

Premium science-backed wellness products designed to support energy, longevity, beauty, and daily vitality.

©226 Wellora Inc.

Wellora

Wellness, Refined for Everyday Life.

About Wellora

Premium science-backed wellness products designed to support energy, longevity, beauty, and daily vitality.

©226 Wellora Inc.

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